Embracing Changing Customer Expectations

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Driving Profitable Growth

The Search for Authenticity

Today’s luxury buyers are informed, cautious, and driven by strong personal values. They want more than marketing. They want verification.

According to PGI’s SINUS Persuasion study , the addition of authentication increases platinum’s perceived relevance
by 9.6%.

77% of consumers say they would pay more for authenticated jewellery, and 60% would pay at least a 10% premium to obtain records of assurance.

Buyers now expect transparency as part of the luxury experience, and a DPP meets that expectation with precision and elegance.

Sharing the provenance lets us tell the story behind the piece in a way the customer can revisit and share. It makes the product feel more alive.

Tim Schlick | CEO | Platinum Guild International

Demand for traceability tools in the jewellery sector centres on high value and transferable products.

Customer Demand Ratings For Product Traceability Tools by Jewellery Sector

Source | McKinsey & Co, Bain & Co, De Beers , IBM / NRF 2020, Accenture 2021

Enhancing Trust with Storytelling

Jewellery is not a functional purchase. It is symbolic.

A DPP provides the mechanism to communicate that symbolism in a structured, credible way.

It allows every retailer and manufacturer to attach stories of craftsmanship, cultural meaning, and ethical sourcing directly to the product.

This turns each sale into a conversation about value and meaning. For younger customers especially, this context matters. It helps justify premium pricing and elevates the customer experience beyond aesthetics alone.

Digital Product Passports open a new chapter after the initial sale. It gives us more reasons to stay in touch and add value.

Tim Schlick | CEO | Platinum Guild International

Creating an Emotional Connection

When customers understand what they are buying, they care more deeply.

A DPP strengthens emotional connection by providing a sense of ownership and continuity. They transform a platinum piece into something enduring, and personal.

Whether marking a milestone or celebrating a memory, a DPP creates a bridge between the product’s origin and the owner’s intention.

This emotional resonance leads to higher customer satisfaction, stronger word of mouth, and a greater likelihood of repeat purchase.

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